Studio Policies
RESERVATIONS AND CANCELLATION POLICIES
RESERVING SESSIONS, CLASSES: You are solely responsible for the booking and canceling of your classes and private sessions. You must purchase an individual class or membership to secure the reservation. Your reservation is not considered complete until it is paid in full; all reservations and purchases are confirmed via email.
CANCELLATIONS, RESCHEDULING, LATE-CANCEL POLICY: Classes must be cancelled at least 8-hours prior to the start of the class time; private sessions must be cancelled at least 24-hours prior to the session start time on the website or TBL app. If you do not cancel or reschedule before the cancellation window closes, You will be considered a late cancel, lose your class or session credit, or and/or incur a fee.
There are no refunds on cancelled sessions; your Account will be credited the session.
If the cancellation is made inside of the 8-hour window prior to Your class, it will be considered a ‘late cancel’ and the credit will be forfeited, and/or You will be charged the full amount. If You do not show up to the scheduled session or class, it will be considered a ‘no show’ and You will forfeit the credit. If You have a Membership and incur a late-cancel or no-show You will be charged a $25 fee.
Cancellations via email, texting, Facebook messenger, Instagram, and other social media platforms are not valid forms of cancellation, and You will be charged if the booked session or class is not properly canceled outside the cancellation window.
In the event of an emergency on their part, The Body Lab reserves the right to move your session/class to another mutually agreeable time, or to cancel it outright. In this rare instance that The Body Lab must do so, You will not be charged for the changed session/class, and You session will be promptly rescheduled.
LATE ARRIVALS: You are expected to arrive to any scheduled class or session on-time, and ready to begin. In the event any client is so late that it is not feasible to proceed with the class or session, the tardiness will be considered a “no-show”, and the Service fee will be forfeited and/or considered redeemed.
STUDIO POLICIES
STUDIO POLICIES: Instructors are subject to change and classes are subject to cancellation without notice. When possible, an email will be sent communicating the change in the schedule. Subject to any opt-you, You consent to receive noticed from The Body Lab pertaining to a class or session which You are registered for. The Body Lab is not responsible if You do not read the notices.
Studio Guests: Unattended children and pets are not permitted in the studio.
Cleaning: All clients are responsible for wiping down their machine after class, resetting the machines, and putting away equipment as appropriate. Do not leave a mess for the next client.
Workout Attire, Grip Socks: All clients are asked to wear workout gear to the session and classes. No jeans or attire with metal accessories or large zippers are allowed on the equipment.
For your safety, and to protect the integrity of the equipment, ALL clients are required to wear grip socks during their session or class. You must provide your own, and if You forget socks, You may purchase a pair at the studio.
CODE OF CONDUCT: The Body Lab is committed to providing an environment that is free from disrespectful and offensive behavior, and that is safe space for all individuals. Accordingly, harassment, inappropriate, or discriminatory behavior by clients, and/or continued disruptive or incendiary behavior, as determined in the sole discretion of The Body Lab, will not be tolerated. The Body Lab has the right to judge behavior and respond accordingly. This right includes, but is not limited to, termination of a training relationship without refund to any client engaging in unacceptable behavior.
CONTENT RELEASE: You grant The Body Lab, its representatives, employees, agents and/or assigns the right to take digital recordation of You and your property while engaging with and/or interacting with The Body Lab and/or participating in a workout with The Body Lab, and to use and publish these photos or videos in print and/or electronically.
By agreeing to be filmed, photographed, and/or otherwise documented by The Body Lab, You, on behalf of yourself, heirs, representatives, executors, and assigns, irrevocably grant The Body Lab the absolute and unrestricted right and permission throughout the universe and forever to copy, reproduce, adapt, edit, summarize, copyright, publish, exhibit, distribute, perform, and otherwise exploit by any and all uses such content, with or without my name, without compensation, for any lawful purpose, including but not limited to: publicity, illustration, advertising, and web content. You further agree that The Body Lab is the lawful owner of all digital files, and accordingly, waive any right that You may have to inspect and/or approve the finished product or the copy that may be used in connection therewith, wherein your likeness appears, or the use of which may be applied.
