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Privacy Policy

 

Effective Date: May 2024

 

1 - DESCRIPTION OF SERVICE: This Privacy Policy is intended to inform You, the user and client, about the information and data gathered by The Body Lab, LLC a fitness studio offering Pilates training and classes, (“The Body Lab” “Us” or “We” interchangeably) when you use The Body Lab website, mobile applications, services and other distribution platforms (the “Sites”), how We collect your information, what information We collect, how We store your information, and to the degree your information may be used. The Body Lab takes your privacy seriously. We do not rent, sell, or share your personal information with third parties, except as listed and described below.  

 

Our Sites and associated communications from Us may contain links to third-party sites, which are not subject to this Privacy Policy. We recommend that You read the privacy policy of any such sites that you visit. This Privacy Policy applies only to the Sites, as owned, and operated by The Body Lab. 

 

CONSENT: By visiting our Sites, You are consenting to the information collection, use, and sharing practices described in this Privacy Policy, as modified from time to time by us. To access certain functionalities of the Sites, You will be required to register by providing certain information. 

 

HOSTING PLATFORM: Part of The Body Lab Sites are hosted with the third-party platforms, MarianaTek, MindBody, and FloDesk. Accordingly, some policies are dictated by MarianaTek, MindBody, and FloDesk’s Terms of Service and Privacy Policies. 

 

WHAT THIS PRIVACY POLICY DOES NOT ADDRESS: This Privacy Policy does not address the data management process and policies of, and information usage policies of, other sites and/or integrations of which the Sites may be linked to, or on which a The Body Lab service utilizes. Furthermore, this Privacy Policy does not address the data management practices and policies of, and information usage policies of other sites to which the Site may link or integrate with, as it relates to those third-party site’s compliance with federal laws and regulations. 

 

2 - DATA COLLECTION & USE: We only collect the personal data that You choose to provide during your registration process. As part of the registration process to use The Body Lab services You need to provide Us with your full name, billing and mailing addresses, email address, phone number, and billing information, including credit card data, account information. All data is stored in the United States. You may elect to not provide any of the above information, but You will then not be able to use The Body Lab Sites, services, or certain features. 

 

3 - INFORMATION AND ANALYTICS WE COLLECT: The information We collect from visitors to our Sites depends on how You chose to interact with us through the Sites. For example, You may browse the Sites without providing personal information; however, using our full range of services involves providing personal information. 

 

For purposes of this Privacy Policy, “Personal Information” is information that can be used to identify You, such as your name, address, email address, or billing information. When You register with Us and sign into our Sites, You are not anonymous to Us.

 

We may collect and store certain information about your interaction with The Body Lab website and services, including cookies, IP Addresses, browser type, device type, location, Internet service provider (ISP), entry and exit pages, operating systems, time/date stamps, and other related data. The Body Lab uses this information, only to improve the quality of our services and products. 

 

The following is a list of types of information we may collect and ways in which it is collected:

 

  • Information You Provide. When You sign up for a service that requires registration or payment, We ask you for Personal Information including your name, email address, health history, and any other health information You chose to share with Us. We also collect information You provide when requesting a service, and this information may, among other things, include personal information or reveal details about your preferences. We typically store and maintain the information collected

  • User Communications. When You send email or other communications to The Body Lab, We retain those communications to process your request and improve our service.

  • Logged Information: We automatically collect and store some information that You do not actively provide, such as your internet protocol (IP) address, software, and hardware attributes such as your browser type, the date and time of your visit, and the last website you visited prior to visiting the Sites. This information is used to enhance the services We provide to You.  

  • Cookies. When You visit the Sites, We send one or more cookies (that is, small text files) to your computer that uniquely identifies your browser. Most browsers are initially set up to accept cookies, but You can change your browser’s settings to refuse all cookies or to indicate when a cookie is being sent. Cookies may contain account information such as your username and password if You opt in to the automatic login option.  Note that if You choose to decline cookies via your browser, You will have some limitations in using The Body Lab services.

  • Other Internet Technology. We may use other technology, such as pixel tags and web beacons, to track use of our Sites. We may also include web beacons in email messages, newsletters, or other communications to determine whether messages have been opened and acted upon.

 

4 - HOW WE USE THE INFORMATION WE COLLECT: In general, The Body Lab uses personal and other information collected through the Sites to fulfill your requests for services, contact you, customize content, and improve our services. More specifically, We use personal and other information as follows:

  • Provide Services. Personal and other information is anonymously shared with our selected suppliers, service providers and partner sites in connection with providing services to you. For example, We may provide such information to third parties in connection with operating and maintaining the Sites, fulfilling your requests for services, processing credit card payments (if applicable), performing business and sales analysis, and offering contests or conducting surveys. 

    • We do not provide contact details to other companies for their marketing or mailing list without your express consent. For example, We may run a promotion on the Sites in conjunction with a third party, and your opt-in participation could be contingent on the personal information You provide for this promotion to be shared with both The Body Lab and the third party. 

  • Communicate. We use your personal information to communicate with You generally, for example to respond to a query from You, or to provide You with updates or information concerning our services or the services of other companies that We believe You may be interested in. For information regarding opting out of some of these communications, please see “Your Choices” below.

  • Customization. To customize the content that You see in associated communications. For example, the Sites and associated communications from Us may include information based on personal information or past purchases. 

  • Improve Usability. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people use the Sites. We also use other Internet technology, as described above under “Information We Collect.”

  • Complying with the Law: We disclose personal and other information if We have a good-faith belief that the disclosure is reasonably necessary to comply with the law, legal process or an enforceable government request; to enforce applicable terms of use for our services; to detect, prevent or otherwise address illegal activity, fraud, or security issues; or to protect the property or safety of our users, The Body Lab, or the public as required or permitted by law.

 

5 - YOUR CHOICES: As a user of the Sites, You have the following options:

  • Account Review. If you have an account with us, you can review and update your account information (such as your name and contact information) online by making the appropriate selections or changes. We make good faith efforts to provide You with access to your personal information and the ability to correct the information if it is inaccurate or to delete it at your request (if it is not required to be retained by law or for legitimate business purposes). We require users to reliably identify themselves and the information they wish to access, correct, or remove before processing these requests, and We may decline to process requests that We believe in good faith are unreasonable or unduly burdensome (such as requests that are repetitive, require disproportionate technical effort, jeopardize the privacy of others, or would be impractical to satisfy).

  • Service Review. You can add, edit, pause, or remove services that You have subscribed to by logging into the Sites.

  • Deactivate Account. You can deactivate your account with Us at any time by making the appropriate selections. If You deactivate your account and later wish to reopen it and again receive services from Us, You may be required to re-enter your account information and re-subscribe to any services you wish to receive. However, if You deactivate your account, We may retain certain information associated with your account for record keeping. Further, We generally do not remove information that You have made publicly available, and information that has already been provided to third parties as described in this Privacy Policy may be retained by those third parties and will be subject to their policies, and not this Privacy Policy.

  • Opt-Out. If We propose to use personal information for any purposes other than those described in this Privacy Policy, We will offer You an effective way to opt out of the use of personal information for those other purposes. We do reserve the right to contact you on matters that We believe in good faith to be urgent or of particular importance even if You opt out from other communications, but these would not include marketing communications. You can exercise that right by contacting us at info@TheBodyLabVT.com. 

 

6 - Email Notices: When You register to use The Body Lab services or by purchasing any products from a vendor using The Body Lab services, your email will automatically be listed in The Body Lab mailing list. You will receive welcome information, account information, and other marketing related information related to The Body Lab services and the products you viewed and purchased. You may also receive periodic emails from us notifying you of new features, products, titles, and other related information for The Body Lab services. 

 

You may choose to opt out of receiving emails from The Body Lab, but if You choose to do so, You may not receive technical support requests, account updates and notifications, product updates, security updates or updates to the Terms of Services of The Body Lab as well as updates to Privacy Policy of The Body Lab. 

 

7. Business Transitions: In the event of The Body Lab goes through a business transition, such as a merger, acquisition by or with another company, including partial or all assets, any personally identifiable information We have on record will likely be transferred with the transition.

 

8. Security We, through our hosting platform MarianaTek, MindBody, and FloDesk, employ and protect all data with SSL encryption and other security measures to ensure you that your data is protected and safe. However please be advised that while we take extra measures to protect your data and integrity of your information, We cannot guarantee that our security measures will prevent unauthorized access from occurring on either the user end, or the hosting platform end. We strongly suggest You take the proper steps to maintain the security of your account information. We highly recommend that you set a secure password for your registered account with The Body Lab to ensure others from easily guessing your password.

 

At any time if You forget your account information, You may log back onto The Body Lab website and click forgot login on the login area screen, a password reset link will be emailed to You with further steps to reset your account info.

 

9. CHANGES TO OUR PRIVACY POLICY: We may update this Privacy Policy from time to time. As You are a registered The Body Lab user, We will attempt to inform You of any material changes by email. Otherwise, please check back frequently on the website for the latest and most updated privacy policy posted. The Body Lab provides You with the opportunity to review, remove and modify any personal information that You provided previously under the Data Protection Act 1998, please contact Us directly by email to make changes to your personal information. You may also update your personal information by logging into your The Body Lab account and updating your details by clicking your username at the top right of the page then clicking Settings.

 

10. Contact Information: If You have any questions or concerns about this policy or any The Body Lab services products, services, or features, please don’t hesitate to contact us at info@TheBodyLabVT.com. 

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